Accessibility at HighLevel

HighLevel is dedicated to building digital experiences that work for everyone. We are constantly improving our platform to meet WCAG 2.1 Level AA accessibility standards and support users of all abilities. 

TABLE OF CONTENTS

• Current Features in HighLevel
• Navigation & Screen Reader Support (Topbar + Help Drawer)
• Video Learning Accessibility (Course Builder)
• Our Planned Process
• Getting Help

Current Features in HighLevel

Accessibility improvements are released across different areas of the platform, with a focus on screen reader support, keyboard navigation, and clear labeling for interactive elements. Use the highlights below to understand what’s available today and where it applies.

Navigation & Screen Reader Support (Topbar + Help Drawer)

• VoiceOver improvements for better screen reader behavior in key navigation areas.
  
  

• Improved keyboard navigation so key menus, buttons, and interactive items are reachable without a mouse.
  
  

• ARIA roles and labels added to help screen readers interpret controls more accurately.
  
  

• Improved focus management (more predictable focus behavior while navigating UI elements).
  
  

• Better accessibility cues for switcher items (including “login as” / switching behavior).

Video Learning Accessibility (Course Builder)

• Closed captions/subtitles supported via .srt uploads to improve accessibility for learners who are Deaf/Hard of Hearing and for viewers who prefer reading along.
  
  

• Multi-language subtitle support for global audiences.
  
  

• Advanced subtitle editor (visual + raw editing) to refine timing and text accuracy.

Learn more

• Accessibility Enhancements – Topbar & Help Drawer:
  
  https://help.gohighlevel.com/support/solutions/articles/155000006458-accessibility-enhancements-topbar-help-drawer
  
  

• Adding Closed Captions and Subtitles to your video courses:
  
  https://help.gohighlevel.com/support/solutions/articles/155000005182-adding-closed-captions-and-subtitles-to-your-video-courses 

Our Planned Process

• Implementing systematic accessibility improvements across core platform features
  
  
• Integrating accessibility testing in our quality assurance process
  
  
• Prioritizing customer-facing tools and functionality based on user feedback
  
  
• Conducting third-party accessibility audits to validate our compliance efforts and guide development priorities 

While HighLevel is committed to providing accessible features and tools, customers are responsible for ensuring their own compliance with applicable accessibility laws. For questions about your specific obligations, we recommend consulting with qualified legal or accessibility professionals.

If you experience a screen reader issue, keyboard navigation problem, missing label, or focus behavior that prevents completing a task, include the page/area you were in and the steps to reproduce it when you reach out for support so the issue can be prioritized and verified.

Getting Help

For accessibility support or to report barriers, contact legal@gohighlevel.com. Including your device (desktop/mobile), browser, assistive technology (example: VoiceOver), and the steps that caused the issue helps us investigate faster.