Give your bots eyesight with Conversations AI Image Response. This capability lets HighLevel’s AI understand and reply to customer-shared images across chat, social, and SMS/MMS—unlocking faster, more natural support and sales conversations with fewer clarifying questions.
TABLE OF CONTENTS
- What is Conversations AI Image Response?
- Key Benefits of Conversations AI Image Response
- Supported Image Types
- Channel Compatibility
- Multi-Image Support
- How To Setup Conversations AI Image Response
- Frequently Asked Questions
- Related Articles
What is Conversations AI Image Response?
Conversations AI Image Response enables HighLevel bots to interpret images customers share—such as product photos, screenshots, receipts, or documents—and respond with context-aware messages. By understanding what’s visible in the picture, the bot reduces back-and-forth and improves resolution speed across supported channels.
Conversations AI Image Response adds real-time image understanding to HighLevel’s Conversations AI bots. When contacts send a supported image, the bot analyzes the picture and uses the visual context to craft a helpful reply that aligns with the ongoing conversation.
Key Benefits of Conversations AI Image Response
The benefits below focus on tangible outcomes you can expect after enabling image responses—quicker resolutions, clearer conversations, and consistent experiences across channels.
Visual problem-solving: Analyze screenshots, receipts, menus, and product photos to provide precise, relevant guidance.
Stronger outcomes across visual use cases: Provide more helpful assistance for support tickets, appointment intake/prep, product questions, and document sharing/verification.
Faster resolution: Reduce follow-up questions about “what’s on screen,” shortening handle time and improving customer satisfaction.
Omni-channel consistency: Maintain the same helpful experience on Live Chat, Facebook Messenger, Instagram DMs, WhatsApp, and SMS/MMS (U.S. & Canada).
Multi-image context: Process multiple images sent together and respond coherently in a single message.
Operational efficiency: Deflect routine inquiries and empower teams to focus on escalations and high-value tasks.
Supported Image Types
File format support determines whether uploads can be analyzed reliably. Use commonly supported formats for the smoothest experience across channels.
JPG (.jpg)
JPEG (.jpeg)
PNG (.png)
HEIC (.heic) – coming soon
Channel Compatibility
Channel support ensures your audience can share images from wherever they already message you. Confirm each connected channel supports receiving images in your region and plan.
Live Chat (Web Widget)
Facebook Messenger
Instagram Direct Messages
WhatsApp
SMS/MMS (U.S. & Canada)
Note: Delivery and size limits can vary by channel and carrier. For best results, verify channel policies before large or high-resolution images.
Multi-Image Support
Customers often share multiple pictures to explain a situation. Handling several images at once keeps conversations concise and avoids fragmented replies.
When multiple images are sent together, the bot analyzes them as a group and provides a single, coherent response that references relevant visual details, reducing message clutter and improving clarity.
How To Setup Conversations AI Image Response
Proper setup ensures your bot can analyze images as soon as they arrive and respond within the same conversation thread.
- From your Sub-Account, go to AI Agents → Conversation AI → Agent List, then click the three dots (⋮) next to the bot you want to configure and select Edit to open the bot’s settings.
Enable Image Responses
Toggle “Also allow this bot to respond to: Images.” and Save Your Changes
Test on a Connected Channel
Send a JPG or PNG from Live Chat or a social channel to confirm the reply references the image.
Frequently Asked Questions
Q: Is there an extra fee to use Image Response?
No Labs add-on is required. Standard messaging rates and any applicable AI usage/pricing in your account apply. For details, see HighLevel Pricing and Conversations AI plan documentation.
Q: What image size is supported?
Limits vary by channel and carrier. For best results, use JPG/PNG within the channel’s recommended maximum. See Media Library Specs & Formats and your channel’s media guidelines.
Q: Will images sent during workflow-initiated conversations be analyzed?
If the workflow routes the conversation to a bot with Images enabled, incoming supported images will be analyzed and responded to in the same thread.
Q: Can I enable Image Response on some channels but not others?
The Images setting is configured per bot and applies to the channels that bot handles. To vary behavior by channel, route conversations to different bots or use separate bots per channel.
Q: Does this handle HEIC from iPhone?
HEIC support is coming soon. Until then, ask users to resend as JPG/PNG or enable device settings that capture photos in a compatible format.
Q: Why did the bot’s response feel generic for a photo?
Low image quality, heavy compression, or missing context can reduce accuracy. Ask for a clearer image and a short note (e.g., “problem area on the hinge”).
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