Enhanced Prompt Logic refines how follow-up prompts behave inside the Conversation AI workflow action so every message feels intentional—not repetitive. By becoming step-aware, the feature removes duplicated prompts, keeps conversations clean, and protects the professional tone of your AI interactions.
TABLE OF CONTENTS
What is Enhanced Prompt Logic for Conversation AI?
Enhanced Prompt Logic is an under-the-hood improvement to the Conversation AI workflow action that now checks whether the bot is still inside the same action step before appending a follow-up prompt. If the action has moved on, because of a time-out or re-routing, the bot drops the old follow-up and shows only the prompt you configured for the new step. The result is a smoother, context-accurate dialogue that feels fully human.
Key Benefits of Enhanced Prompt Logic
- Removes duplicate or out-of-context prompts resulting in cleaner and more accurate interactions.
- Preserves conversational flow when a step times out or re-routes.
- Prevents extra noise that could lower reply rates or trigger compliance issues.
- Requires zero extra setup - existing workflows automatically inherit the smarter logic.
Improvements to Prompt Logic
Previously within Conversation AI, if the last message was from the assistant, the system would always append a follow-up prompt (regardless of whether the current step had changed). As a result, when one workflow action timed out and transitioned to another, the new step would show its own question along with the follow-up from the previous one, causing confusion. This broke the conversational flow and led to mixed or redundant messages.
The follow-up prompt is now only appended if the AI is continuing within the same action step. If the step transitions (due to timeout or re-routing), only the current step’s configured prompt is shown. This ensures cleaner transitions, more logical flow, and no accidental prompt carry-overs.
Frequently Asked Questions
Q: Do I need to edit my existing workflows to enable the new logic?
No. The update is backend-only; every Conversation AI action now respects step boundaries automatically.
Q: Will this impact my reporting or analytics?
Message counts may drop slightly because duplicate prompts are eliminated, but engagement metrics may improve.
Q: Can I still branch based on “Bot times out”?
Yes. Timeout branches are unchanged; the update only governs which prompt displays when a branch fires.
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