This article explains how to change the display language in the Client Portal and Child App. With support for multiple languages on both web and mobile platforms, users can manage their experience in their preferred language.
TABLE OF CONTENTS
- What is Language Internationalization?
- Key Benefits of Language Internationalization
- Set a Default Language (Admin)
- How to Change Language on the Web (Users/Clients)
- How to Change Language on Mobile App
- Supported Languages
- Frequently Asked Questions
- Related Articles
- Next Steps
What is Language Internationalization?
Language internationalization allows users to access the Client Portal and Child App in their preferred language. This functionality improves usability for non-English-speaking users and provides a localized experience across regions. Client Portal admins can also set a default language for all portal users. Users can still override the default from their own account settings on both web and mobile platforms. If no language is selected at the admin or user level, the portal uses English.
Key Benefits of Language Internationalization
Language customization enhances usability and ensures a more accessible experience for users around the world.
Available on both web and mobile versions of the Client Portal and Child App
Supports 12 languages across multiple global regions
Admins can set a default language for all Client Portal users
Improves accessibility for non-English-speaking users
Language changes are quick and user-specific
Allows clients to manage settings in their native language
Default fallback to English if no language is selected
Set a Default Language (Admin)
Use this when you want all Client Portal users to see the same language on the login page and across the portal experience.
- Go to Memberships → ClientPortal → Settings → Language Settings
- Select a language.
- Click Save. Now user can see language change on login page as well on web
How to Change Language on the Web (Users/Clients)
Language preferences can be changed after logging in the Client Portal.
Navigate to Memberships → Client Portal to login into the Portal OR Login directly from the Client Portal URL.
Steps to change language:
- Click on your logo on the top right side and click on Manage your Account.
- Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu.
How to Change Language on Mobile App
Users accessing the app through a mobile device can also update their language settings with just a few taps.
Steps to change language on mobile:
Tap Profile on the bottom navigation bar.
Go to Settings.
Tap Language Settings.
Select the desired language from the list.
Tap Save to apply the update.
Supported Languages
The following languages are currently supported for both web and mobile platforms:
| Language | Region |
|---|---|
| German | DE |
| Spanish | ES |
| French (Canada) | CA |
| French (France) | FR |
| Dutch | NL |
| Portuguese (Portugal) | PT |
| Portuguese (Brazil) | BR |
| Italian | IT |
| Swedish | SE |
| Finnish | FI |
| Norwegian | NO |
Note: English is the default language and will be used if no other selection is made.
Frequently Asked Questions
Q: Does the language change apply instantly?
Yes, once saved, the new language is applied immediately.
Q: Can I switch languages more than once?
Yes, you can change your language setting at any time.
Q: What if a feature isn't fully translated?
In cases where translations are unavailable, the interface will default to English.
Q: Is there a way to set a default language for all new users?
Go to Memberships → ClientPortal → Settings → Language Settings, select a language, and click Save. This default applies to the /login page and the Client Portal web experience for all users.
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