This article explains how to change the display language in the Client Portal and Child App. With support for multiple languages on both web and mobile platforms, users can manage their experience in their preferred language.
TABLE OF CONTENTS
- What is Language Internationalization?
- Key Benefits of Language Internationalization
- How to Change Language on Web
- How to Change Language on Mobile App
- Supported Languages
- Frequently Asked Questions
What is Language Internationalization?
Language internationalization allows users to access the Client Portal and Child App in their preferred language. This functionality improves usability for non-English-speaking users and provides a localized experience across regions. Language selection is available directly in user settings on both web and mobile platforms. If no selection is made, English will be used as the default.
Key Benefits of Language Internationalization
Language customization enhances usability and ensures a more accessible experience for users around the world.
Available on both web and mobile versions of the Client Portal and Child App
Supports 12 languages across multiple global regions
Improves accessibility for non-English-speaking users
Language changes are quick and user-specific
Allows clients to manage settings in their native language
Default fallback to English if no language is selected
How to Change Language on Web
Language preferences can be changed from the user settings within the Client Portal or Child App when accessed via a web browser.
Steps to change language on web:
Click on Manage Your Account in the navigation menu.
Select Language Settings.
Choose your preferred language from the dropdown menu.
Click Save to apply the changes.
Screenshot Description: User settings page on web with dropdown list of languages and the save button highlighted.
How to Change Language on Mobile App
Users accessing the app through a mobile device can also update their language settings with just a few taps.
Steps to change language on mobile:
Tap Profile on the bottom navigation bar.
Go to Settings.
Tap Language Settings.
Select the desired language from the list.
Tap Save to apply the update.
Screenshot Description: Mobile settings screen with language selection options and save button shown.
Supported Languages
The following languages are currently supported for both web and mobile platforms:
| Language | Region |
|---|---|
| German | DE |
| Spanish | ES |
| French (Canada) | CA |
| French (France) | FR |
| Dutch | NL |
| Portuguese (Portugal) | PT |
| Portuguese (Brazil) | BR |
| Italian | IT |
| Swedish | SE |
| Finnish | FI |
| Norwegian | NO |
Note: English is the default language and will be used if no other selection is made.
Frequently Asked Questions
Q: Will changing the language affect other users in my account?
No, the selected language only applies to the individual user's interface.
Q: Does the language change apply instantly?
Yes, once saved, the new language is applied immediately.
Q: Can I switch languages more than once?
Yes, you can change your language setting at any time.
Q: What if a feature isn't fully translated?
In cases where translations are unavailable, the interface will default to English.
Q: Is there a way to set a default language for all new users?
Currently, language settings are user-specific and must be configured individually.
Related Articles
Next Steps
Encourage your clients to set their preferred language for a more comfortable experience.
Review your onboarding process to include instructions on changing language settings.
Consider adding localized content in other areas of the platform to complement the interface language selection.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article