Season of AI Promotion Ending Information & FAQ's

Modified on: Mon, 30 Dec, 2024 at 7:41 PM

The Season of AI promotion has officially concluded, and it’s time to transition into the post-promotion phase. This article will walk you through the key changes, billing details, and steps to ensure a smooth transition for your agency and sub-accounts.

IMPORTANT: Agencies will ONLY be charged by HighLevel for sub-accounts that have opted into the Season of AI promotion and selected the Unlimited Plan. This means that if you are rebilling your customers for AI features, you will turn a profit after HighLevel charges your agency.  

AI Employee refers to the collection of AI Services within HighLevel. Voice AI, Conversation AI, Reviews AI, Content AI, Funnel AI, and Workflow AI Assistant.

TABLE OF CONTENTS

Why You Received This Email
Where to Find AI Employee Settings
Feature Changes After "Season of AI" Promo Ends
- Opt-In Status
- AI Features
Billing Changes After "Season of AI" Promo Ends
Frequently Asked Questions
Action Steps for Agencies
Related Articles

Why You Received This Email

If you received this email, that means you have a sub-account that has opted into the "Season of AI" promotion, and that promotion ends on 12/31/24.

Where to Find AI Employee Settings

To access AI Employee management settings, navigate to: AGENCY VIEW > SETTINGS > EMPLOYEE AI

Below are the main feature updates affecting sub-accounts and agencies after the conclusion of the Season of AI promotion.

Opt-In Status

This status indicates whether a sub-account has participated in the Season of AI promotion.

If YES (Sub-account DID Opt-In): Sub-accounts that opted into the Season of AI promotion will continue using AI services based on the selected plan.
If OPT-IN NOW (Sub-account DID NOT Opt-In): Sub-accounts that did not opt-in to the Season of AI promotion. No action is required.

AI Features

Whether all AI services are active or inactive in your customer's sub-account.

Enabled: AI services remain active and accessible for sub-accounts .
Disabled: AI services are deactivated for sub-accounts.

Below are the main billing updates affecting sub-accounts and agencies after the conclusion of the Season of AI promotion.

Financial Example
You have 5 sub-accounts subscribed to the unlimited plan at $197/month.

You collect $985 from your customers (5 x $197).

HighLevel charges you $485 (5 x $97).

Your agency retains $500 in profit.

Rebilling Status

This determines who is responsible for paying for the sub-account's usage of AI services.

Enabled: Sub-accounts pay for their usage directly from their wallet.
Disabled: The agency covers usage costs for sub-accounts.

Payment Plans

Pricing options available to customers after the AI Employee promotion ends.

Recurring Subscription: Customers on the unlimited plan will be charged the price you’ve marked up (e.g., $197/month). HighLevel will charge you a flat fee of $97 per sub-account using the subscription plan.
Pay-Per-Use Plan: Agencies are charged based on sub-account usage. If rebilling is enabled, sub-accounts pay for their usage directly; otherwise, the agency covers these costs.

Who Pays for AI Costs?

Pricing options available to customers after the AI Employee promotion ends.

Agency: AI costs are covered by the agency.
Sub-Account: AI costs are covered by the sub-account.

Frequently Asked Questions

Q: What happens if a sub-account didn’t opt in to the Season of AI promotion?

Nothing. All AI Employee settings will remain the same as they were before and during the promotion, and can be managed by the agency from the AI Employee settings dashboard.

Q: Can I change rebilling settings now that the promotion has ended?

Yes, you can choose to turn ON or OFF AI Employee rebilling at any time in the AI Employee settings dashboard.

Q: How can I check which sub-accounts opted into the promotion?

Navigate to AGENCY VIEW > SETTINGS > EMPLOYEE AI and review the sub-account’s opt-in status under the AI Employee settings dashboard.

Q: What if I want to disable AI services for all sub-accounts?

You can disable AI services for individual sub-accounts through the settings menu in the AI Employee settings dashboard.

Q: How do I cancel AI Employee?

There is no cancellation of the AI Employee feature itself. You can cancel unlimited usage subscriptions by changing the billing type to the "Pay Per Use" plan.

Q: Can sub-accounts change their plan after this promotion has ended?

Yes they can. They would simply go to the Season of AI promo page (the same page they used to opt-in), scroll down and edit plan.

Q: How can the agency owner change a sub-accounts AI Employee plan?

You would navigate to AGENCY VIEW > SETTINGS > EMPLOYEE AI, the select the sub-account that is opted in, and click on the 3 dots to edit.

Action Steps for Agencies

Below are some action steps to help agencies transition smoothly as the Season of AI promotion ends:

Review Sub-account Status
- Verify which sub-accounts opted into the promotion.
- Confirm feature enablement and billing preferences.
Verify Billing Settings
- Ensure rebilling is configured correctly.
- Review pricing for subscription plans and adjust if necessary.
Communicate with Clients
- Notify sub-accounts of any changes to their AI services or billing.
Access Additional Resources
- Refer to related articles for detailed guidance on setting up and managing AI services.