Customer Access Center to View Current and Past Order Details

Store owners can now allow their customers to view their current order details along with the ability to view past order details. Customers will receive an order confirmation email which will have button through which they can access the customer access center by login via OTP verification.

TABLE OF CONTENTS

• How to use
•  Notes:

How to use

• Enable Order confirmation email: User needs to allow the order confirmation email to allow their customers to get email through which they can view Customer Access Center. This can be enabled at: Payments > Settings > Notifications > Order confirmation Email for Stores

• Login to the Customer Access Center:

  • Customers can access the Customer Access Center by clicking the "View Order" button in their order confirmation email.

  • Customers must log in using the email address they used during checkout to view all of their current order details.

• Fulfilment Status Details: Fulfilment status by Store owner for the order will also get reflected to end customers whether partial or complete. Customers can view the fulfilment details which will include tracking number, tracking URL, and Carrier name.

• Past Order Details: Past orders can be accessed by clicking the "Orders" button in the navigation menu.

• Unique URL for Customer Access Center: The portal can also be accessed through <storeurl>/store/account/orders . Eg. myawesomestore.com/products/store/account/orders

 Notes:

• If multiple contacts are associated with the same email, the first created contact will be used for logging into the Customer Access Center.
• With sticky contact enabled, all orders will be consolidated for that browser session.
• Make sure your domain is connected for the Customer Access Center to function properly, and ensure the default path for the domain points to any page in the store.