How to Enable and Use the Billing Address Feature in Ecommerce Checkout

This article will show you how to enable and use the new Billing Address feature in Ecommerce Checkout! This enhancement lets you collect billing information separately from shipping details, improving order accuracy, compliance, and customization for your online store.

TABLE OF CONTENTS

• How to Enable and Use the Billing Address Feature in Ecommerce Checkout
• What is the Billing Address Feature?
• Key Benefits of the Billing Address Feature
• How To Enable the Billing Address Feature
• Checkout Page Structure Update
• How the Billing Address Appears Across the Platform
• Important Notes
• Frequently Asked Questions

What is the Billing Address Feature?

The Billing Address feature allows Ecommerce store owners to collect a separate billing address from customers during checkout. It adds a new section to the Checkout Page and stores the billing information alongside shipping details across multiple HighLevel components such as Contacts, CAS, Order Confirmation Emails, and more.

Key Benefits of the Billing Address Feature

This section highlights the main reasons why store owners should consider enabling this feature.

• Capture billing information separately from shipping for compliance or invoicing needs.
  
  

• Improve clarity and accuracy of order data.
  
  

• Maintain better customer records with dual address support in the Contacts tab.
  
  

• Display billing address in CAS and packing slips for streamlined post-order processing.
  
  

• Customize text labels to match your store’s tone and customer language.
  
  

• Enable/disable the feature per location to suit store-specific needs.
  
  

How To Enable the Billing Address Feature

Learn how to activate the Billing Address feature and customize the checkout flow.

1. Open the Store Builder and navigate to your Checkout Page.
   
   

2. Click on the Checkout Element to access its settings.
   
   

3. Scroll to the Advanced section and locate Form Options.
   
   

4. Toggle “Enable Billing Address” ON.
   
   

5. Go to the General section to customize:
   
   

   • Billing Address Headline Text (e.g., “Billing Information”)
     
     

   • Billing Address Checkbox Text (e.g., “Same as Shipping Address”)
     
     

6. Click Save and Publish your changes.
   
   

Checkout Page Structure Update

Understanding how the billing address fits into the new checkout layout is key to planning a smooth customer experience.

Once enabled, your checkout form will follow this structure:

1. Contact Details
   
   

2. Shipping Details
   
   

3. Billing Details (New Section)
   
   

4. Notes
   
   

5. Shipping Options
   
   

6. Payment Methods
   
   

Customers will see a checkbox labeled “Same as Shipping Address”, which is checked by default to minimize extra input unless a different billing address is needed.

How the Billing Address Appears Across the Platform

Explore how the billing address data integrates across various HighLevel touchpoints after a customer submits an order.

• Order Details Page: Displays billing address under the “Customer Info” section, separate from the shipping address.
  
  

• Customer Access Center (CAS): Billing address is included in the customer’s Order Details view.
  
  

• Contacts: Both shipping and billing addresses are stored under the Ecommerce store contact record.
  
  

• Packing Slips & Thank You Pages: Both addresses appear for improved order processing and customer transparency.
  
  

• Order Confirmation Emails: Automatically include the billing address when filled.
  
  

Important Notes

This section includes critical details to keep in mind when enabling or managing the Billing Address feature.

• New Stores: Billing address is enabled by default upon store creation. Related custom fields are auto-created.
  
  

• Existing Stores: Billing address is disabled by default and must be manually enabled.
  
  

• When enabled, custom fields are:
  
  

  • Automatically created
    
    

  • Non-deletable and non-editable
    
    

  • Assigned unique keys; reused if matching keys already exist.
    
    

• Billing address data only appears in the system if the fields are filled in during checkout.
  
  

• Billing addresses are not currently used for tax calculation purposes. Taxes continue to be calculated based on the shipping address.
  
  

Frequently Asked Questions

Q: What if I don’t want a billing address for my store?
 A: You can simply leave the “Enable Billing Address” toggle turned off in the Checkout settings panel.

Q: Can customers use the same address for billing and shipping?
 A: Yes! A checkbox labeled “Same as Shipping Address” is provided and selected by default.

Q: Will billing address be visible in exported orders or reports?
 A: Yes, if the billing address was completed during checkout, it will be reflected in order exports and data views.

Q: Can I delete or change the billing address custom fields?
 A: No, the custom fields generated for billing address are system-protected and cannot be edited or deleted.

Q: Does the billing address affect shipping rates or taxes?
 A: No. Currently, only the shipping address is used for those calculations.