This new feature simplifies billing by enabling businesses to create subscriptions and invoices for a particular contact without needing to search for that contact from within a different section of the app! This guide explains how to create subscriptions and invoices right from the Contact Details > Payments tab

TABLE OF CONTENTS

• What is Creating Subscriptions & Invoices from the Contact Details Page?
• Key Benefits of Creating from the Contact Details Page
• Prerequisites
• Create Subscriptions from Contact's Profile
• Create and Send Invoices from Contact's Profile
• Frequently Asked Questions
• Related Articles

What is Creating Subscriptions & Invoices in Contact Details Page?

Creating billing items from the contact record lets you act at the moment of conversation, without navigating to global Payments lists. This workflow pre-fills the customer and keeps all billing history visible in one place, improving speed, accuracy, and customer experience.

Key Benefits of Creating from the Contact Details Page

• Speed: create and send a bill without leaving the conversation.
  
  

• Fewer errors: contact details auto-fill, reducing manual entry.
  
  

• Context: view past invoices, subscriptions, and payment methods alongside CRM activity.
  
  

• Lifecycle visibility: see the new subscription/invoice instantly on the contact timeline and in Payments.
  
  

• Team efficiency: front-line teams can charge or schedule billing during support or sales calls.

Prerequisites

• Connect a supported payment provider in Payments > Integrations (for example, Stripe).
  
  

• Ensure payment methods are enabled for your product areas.
  
  

• Have at least one Recurring Product configured for selling as a subscription.
  
  

• Confirm tax and discount settings match your accounting rules.
  
  

• Confirm user permissions for Payments allow creating subscriptions/invoices.
  
  

• Optional but recommended: Add a card on file for the contact to enable AutoPay and reduce failures.

How to Create Subscriptions in Contact's Profile

Important: The subscription’s billing cycle is inherited from the recurring product you select. Whatever cycle you set on that product (e.g., weekly, monthly, annually) becomes the subscription’s cycle.

1. Go to Contacts and open the contact’s profile.
   
   
   
   

2. Select the Payments tab > Actions > Create Subscription.
   
   

   
   
   

3. Choose a Recurring Product, and configure start date, quantity, and coupon as needed.

   
   

4. Select or add a payment method on file for AutoPay, if available.
   
   

5. Review the first charge amount and schedule.
   
   

How to Create Invoices in Contact's Profile

1. Navigate to Contacts > Contact Details.
    
2. Go to Payments > Actions > Create Invoice.
   
   
3. You’ll be redirected to the invoice creation page with the customer details pre-filled.
   
   
4. Add the necessary invoice details.
   
   
5. Save and send the invoice to the customer.  

Frequently Asked Questions

Q: How do I set the billing cycle for subscriptions?

The subscription’s billing cycle is inherited from the recurring product you select. Whatever cycle you set on that product (e.g., monthly, weekly, annually) becomes the subscription’s cycle.

Q: What happens if a customer’s payment method fails during subscription setup?

If a payment method fails, the system will prompt you to select an alternate card or add a new one. The subscription will not be activated until a valid payment method is added.

Q: Can I create multiple subscriptions for the same customer?

Yes, you can create multiple subscriptions for a single customer. Each subscription can have its own products, billing dates, and payment methods.

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