The New Review Received workflow trigger lets you automate actions when reviews arrive from supported review platforms integrated with your account. Use review details and filters to notify your team, route reviews, or trigger follow-up actions based on where the review was received.

TABLE OF CONTENTS

• Overview
• Step 1: Setting Up the Workflow Trigger
• Step 2: Add Filters for Reviews

  • 1. Review SPAM 

  • 2. Review Source 

  • 3. Review Rating 

• Step 3: Map Review Details to Automated Actions
• Step 4: Save and Test Your Workflow
• Conclusion

Overview

This 'Review Received' trigger is contactless, meaning the reviews are not linked to any specific contact.

The New Review Received workflow trigger lets you create automated actions when a new review is received from a supported review platform connected to the account. You can filter reviews by source, rating, and spam status to customize how the workflow responds.

Step 1: Setting Up the Workflow Trigger

This trigger can start workflow automation when a review is received from a supported review platform integrated with the account. Add filters when you need the workflow to respond only to specific review details or sources.

1. Navigate to your Workflow Section
2. Click on "Create New Workflow" or edit an existing one.
3. In the trigger section, select "New Review Received" as your workflow trigger.

This trigger allows you to create automated actions when new reviews come in from Facebook or Google. You can filter these reviews based on various criteria to customise your workflow. 

Step 2: Add Filters for Reviews

To make your workflow more effective and tailored, you can apply filters to trigger specific actions based on the review details. Here are the key filters:

1. Review SPAM 

• Select Yes or No to automatically handle spam reviews. This filter allows you to set up actions if a review is marked as spam or not.

2. Review Source

Use Review Source to filter the workflow based on the supported review platform where the review was received. The available sources can include review platforms integrated with the account, rather than only Google and Facebook.

This lets you create different workflow behavior based on the review source.

Note: Existing workflows that use Google or Facebook as the Review Source continue to work without changes.

3. Review Rating 

• Filter reviews based on the star rating (1 to 5).
• For example, you can set up different workflows to trigger actions like sending a thank-you email for 5-star reviews or addressing concerns for 1-2 star reviews.

Step 3: Map Review Details to Automated Actions

Once you’ve configured the workflow trigger and applied filters, the next step is to map the review details and set up automated actions based on these details. This enhancement ensures you can leverage advanced workflow automation within the reputation management platform.

Automated Actions:

The mapped review details can trigger a variety of automated actions:

• Allow the mapped review details to be passed to various actions within the workflow.
• Include the capability to send the review data to a webhook or other automated response systems.

Step 4: Save and Test Your Workflow

Once you've configured the filters and mapped the actions, click Save to finalise the workflow.

To ensure everything is working correctly:

1. Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.
2. Adjust any conditions or actions as necessary based on the test results.

Conclusion

By using the New Review Received trigger with filters such as review source, rating, and spam status, you can automate reputation workflows across supported review platforms integrated with your account. This reduces manual monitoring and helps your team respond consistently when new reviews arrive.