TABLE OF CONTENTS


Overview

The Say/Play action allows you to provide instructions or information to callers via either text-to-speech or pre-recorded audio. This action is part of an IVR (Interactive Voice Response) system, which helps guide callers through options or deliver important messages.


Action Name

Say/Play


Action Description

This action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller. It can be used for greetings, instructions, or any other information to be conveyed in a phone call.


Action Details



How to Configure

  1. Say or Play Message: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio).

    • Say a message: Input the text you want to convert to speech.
    • Play a message: Upload an audio file to be played to the caller.
  2. Text to Say: If you selected "Say a message," type the text that the system will read aloud.

  3. Language: Select the language in which the message should be spoken. Only English is supported for this

  4. Message Voice: Choose whether the voice will be male or female.

  5. Number of Loops: Set the number of times you want the message to be played. Default is 1.



Field NameDescriptionMandatory
Say or Play MessageChoose between text-to-speech or playing a pre-recorded audio messageYes
Text to SayThe text that will be converted to speech (if text-to-speech is selected)No (only for text-to-speech option)
LanguageThe language in which the text will be spokenYes
Message VoiceSelect the type of voice (e.g., male or female) for the text-to-speechYes
Number of LoopsNumber of times the message should be repeatedNo


Example

If you're setting up a welcome message for a customer service IVR, you might configure it like this:

  • Action Name: Welcome Message to the Caller
  • Say or Play Message: Say a message
  • Text to Say: "Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support."
  • Language: English (US)
  • Message Voice: Woman
  • Number of Loops: 1


Additional Notes

  • For pre-recorded audio, ensure the file is in a compatible format (e.g., MP3).
  • Adjust the number of loops depending on the type of message and its importance.