TABLE OF CONTENTS
Overview
The Messenger action allows you to send a message directly to a contact via Facebook Messenger. To use this action effectively, the contact must have previously messaged a connected Facebook page no more than 24 hours before arriving at this event. This ensures that the message is successfully delivered, adhering to Facebook's messaging policies.
Action Name
Messenger
Action Description
The Messenger action facilitates sending personalized messages through Facebook Messenger, enhancing engagement and communication with contacts who have interacted with your connected Facebook page within the last 24 hours. This action can be utilized for various purposes, such as sending reminders, updates, or promotional messages.
Action Details
How to Configure the Action
- Add the Action to Workflow: Drag and drop the Messenger action into your desired workflow.
- Select a Template: Choose from the available message templates if you have pre-defined messages that you regularly use.
- Compose the Message: Enter your message in the provided text box. Use custom values to personalize the message content based on the contact's information.
- Add Attachments (Optional): Click on Add attachment to include any files or media with the message. This feature can be used to send images, documents, or promotional content.
- Use URL for Files (Optional): If your files are hosted online, use the option to add files through a URL by clicking the + Add button.
- Send Test SMS (Optional): Before finalizing, use the test functionality to preview how the message will appear to the recipient. This ensures the message is formatted correctly and the content is accurate.