TABLE OF CONTENTS
Overview
The Conversation AI Bot action is designed to leverage AI-powered interactions within your workflows. This action can be used to ask specific questions, handle general queries, and route conversations based on user responses. This feature enhances customer interaction and automates common conversational tasks.
Action Name
Conversation AI Bot
Action Description
The Conversation AI action configures the question and conditions for the bot, enabling automated responses and interactions. It utilises AI to manage and respond to user queries, enhancing the efficiency of your customer support and engagement processes.
Action Details
The Conversation AI action configures the question and conditions for the bot, enabling automated responses and interactions. It utilises AI to manage and respond to user queries, enhancing the efficiency of your customer support and engagement processes.
How to Configure the Action
- Add the Action to Workflow: Drag and drop the Conversation AI action into your desired workflow.
- Enable Advanced Bot Configurations (Optional): If you want to set custom personality traits or give additional instructions, toggle this option.
- Set the Personality: Define how the bot should interact with users (e.g., Friendly and Professional).
- Provide Additional Instructions (Optional): Input any specific instructions for the bot.
- Define the Question: Enter the main question the bot should ask. Use custom values if needed to tailor the message.
- Configure the Time Out: Set the time duration for how long the bot should wait for a response.
- Select the Channel: Choose the communication channel where this interaction will occur (e.g., SMS, Facebook).
- Set Skip If Answered: Decide if the bot should skip this action if the question is already answered.
- Set Bot Responses Limit: Limit the number of responses the bot can send.
- Add Branches: Define conditions under which different branches will be executed, providing customized responses or routing based on user interaction.
Example
- Trigger: New Message Received
- Condition: Message received from Facebook
- Action: Conversation AI
- Question: "How can I assist you today?"
- Personality: Friendly and Professional
- Channel: Facebook
- Branches:
- Branch Name: No Condition Met
- Condition: User did not respond with relevant query.
- Next Action: Send an automated follow-up message.
- Branch Name: Time Out
- Condition: Bot times out after 1 hour.
- Next Action: Notify a human agent to follow up.
- Branch Name: No Condition Met
By following these configurations, you can effectively utilise the Conversation AI Bot action to streamline customer interactions and automate response handling within your workflow