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In this article
- How Round Robin scheduling works
- Round Robin Calendar Logic
How Round Robin scheduling works
When a new meeting request comes in using the Round Robin Event Type in GHL, our system checks the availability of each connected team member. GHL then automatically assigns the meeting using customizable Round Robin event logic. This means no more back-and-forth emails to confirm meeting times! This streamlined process reduces the time gap between receiving meeting requests and team members being able to follow up, making our response time even faster.
Round Robin Calendar Logic
You can configure Round Robin automated meeting assignments in two ways:
Optimize for availability
Boosting availability is like supercharging the customer experience – it means more time options for folks wanting to meet and less time waiting around. Imagine all your team's free time slots combined into one big pool. When someone picks a time, GHL automatically hands the meeting off to the next available team member.
Now, let's say there's more than one available person at the selected time. GHL lets you decide who gets the meeting first. This cool feature helps you manage your team automatically and respond quickly, all while achieving different team goals:
1. Send meetings to someone who needs more chances to hit their monthly goal.
2. Give a new team member a chance to build their skills or customer base.
3. Make sure reps with specific know-how are available for certain meetings.
4. Boost engagement by sending inquiries to team members who speak the preferred language.
Setting team member priorities is easy – just select the priority from the drop down next to their names when editing the Event Type. And if a few team members have the same priority, the meeting goes to the person who hasn't had a scheduled meeting in the longest time.
If there are 2 users available with the same priority in that case the system would check for the total appointments booked for the users in the last 24 hours and then whoever has lesser appointments would be picked for booking the new appointment.
Optimize for equal distribution
Choosing equal distribution means spreading out meetings evenly among the team. GHL keeps an eye on how many meetings each person gets. If one team member has way more meetings than the others in the last 24 hours, they won't get assigned any more until their teammates catch up.
Opting for equal distribution ensures a fantastic customer experience while automatically balancing workloads among your team members. By evenly spreading out meeting assignments, everyone gets fair chances to connect with customers. This approach also prevents burnout by ensuring no team member is overwhelmed with too many assignments.
The system checks for the total appointments booked for the users in the last 24 hours and then whoever has lesser appointments would be picked for booking the new appointment.
When optimizing for equal distribution, some time slots may not be offered if the only available team members have received too many meetings.