If you're looking for a fast way to filter and respond to a review directly within the CRM you're in the right place. Under the reputation > reviews tab you will see there are several options to filter and respond to a review. 

In this article, we will cover how to filter and respond to your Google and Facebook reviews.

Breaking Down the Reviews Tab

Within the left menu please click on Reputation > Reviews 

Related articles:

How to Dispute a Google Review and Check on the Dispute Status

How to Send Review Requests

Reputation - Breaking Down the Reputation Overview Dashboard

Reputation Management - Customizing & Displaying the Review Widget