By default, incoming Facebook Messages will create a new contact in HighLevel based on the name, which will be a duplicate contact if that person has already completed a Lead Ad Form. By toggling ON the "Merge Facebook Contacts By Name" setting in Settings - Company Settings, however, you can automatically merge incoming FB Messenger contacts with the existing contact.
Automatically Merge Facebook Messenger Contacts With Lead Ad Contacts Print
Created by: Chase Buckner
Modified on: Thu, 18 Jun, 2020 at 11:26 AM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.