Gain complete visibility into the system prompts your Voice AI agent follows. View foundational modules like booking logic, date/time handling, email confirmation, numeric rules, and personality. This article shows how to access system prompts, edit them and restore back to default.
TABLE OF CONTENTS
- What is Exposed System Prompts for Voice AI Agents?
- Key Benefits of Exposed System Prompts
- How To Find and Edit Exposed System Prompts
- Personality
- Appointment Booking
- Date & Time Awareness
- Numbers & Symbols Speech Rules
- Email Confirmation Process
- Frequently Asked Questions
- Related Articles
What is Exposed System Prompts for Voice AI Agents?
Exposed System Prompts give teams full visibility into the underlying instructions that shape a Voice AI agent’s behavior. You can review these core directions, refine the agent’s personality, and restore vetted defaults at any time to maintain transparency, control, and consistency.
Key Benefits of Exposed System Prompts
Transparency: View the complete system prompt your Voice AI agent uses behind the scenes.
Editable Personality: Modify, extend, or fine‑tune the agent’s personality to match your brand and processes.
Safe Defaults Preserved: Start from a battle‑tested default prompt while keeping essential guardrails intact.
Versioning & Revert: Restore to the default system prompt anytime using Reset to Default.
Easier Troubleshooting: Understand why the agent behaved a certain way by reading the exact instructions it followed.
Greater Confidence: Validate how the agent operates before deploying to real customers.
Foundation for Future Customization: Build on a clear baseline for ongoing tuning.
How To Find and Edit Exposed System Prompts
Follow these high‑level steps to view prompts, make controlled personality changes, and revert to the default configuration if needed.
Note: These system prompts are rigorously tested. Any edits will be permanent and will require ongoing maintenance from your end.
Login to your sub-account.
Click on AI Agents > Voice AI.
Create a new agent or open an existing one from the Agent List.
Open your Voice AI agent by clicking on it and click on the Agent Goals Tab.
Click to the View System Prompt button.
Review the available modules (Personality, Appointment Booking, Date & Time Awareness, Numbers & Symbols Speech Rules, Email Confirmation Process)
Edit the agent’s modules as needed to align with your brand and workflows.
Save your changes after editing.
If you need to undo broad edits, use Reset to Default to restore the original, battle‑tested configuration maintained by HighLevel.
Personality
This module defines the agent’s tone and conversational style, including warmth, empathy, pacing, active listening, and phrasing variation, so interactions feel natural rather than scripted.
What you can edit:
Core personality traits and tone guidelines.
Conversational confirmations and phrasing style.
Appointment Booking
This module reveals how the agent manages end‑to‑end scheduling—what triggers slot lookup, how confirmations work, and how unclear inputs or preferences are handled—so your team can match booking behavior to real policies.
What you can see:
When the agent decides to fetch available time slots.
How it confirms bookings and handles rejections.
How it interprets time‑of‑day preferences.
How it reacts to unclear or incomplete input.
Date & Time Awareness
This module shows how the agent interprets relative dates and parts of day with timezone awareness, providing consistent and accurate time responses.
What you can see:
Mappings for phrases like “this Monday” or “next Sunday”.
Ranges for “evening,” “early morning,” and similar phrases.
Timezone‑adjusted timestamp handling.
Numbers & Symbols Speech Rules
This module details the speech rules for numbers, currencies, ordinals, addresses, special characters, and alphanumeric strings so the agent sounds consistent across scenarios.
What you can see:
Why an address like “114” is read as “one one four”.
Why currency amounts like “472 dollars” are read as natural numbers.
Pronunciations for characters such as underscore, hash, and hyphen in emails.
Email Confirmation Process
This module outlines the agent’s rules for collecting and verifying email addresses to keep confirmations natural and human‑like.
What you can see:
When to ask for email and how to repeat it back.
How characters are spoken and how pauses/corrections are handled.
Disallowed phrases the agent avoids during confirmation.
Frequently Asked Questions
Q: What does “Full Prompt Transparency” mean?
You can view the complete system prompt the Voice AI agent follows, including foundational modules that shape behavior.
Q: Can I customize the agent’s personality?
Yes. You can modify or fine‑tune personality guidelines to better reflect your brand and operational needs.
Q: What happens if my edits don’t work as expected?
Use Reset to Default to restore the original prompt configuration maintained and updated by HighLevel.
Q: Which parts are protected by safe defaults?
Essential guardrails remain intact so you can change only what’s needed without removing foundational safety.
Q: What core modules are visible today?
Appointment Booking Logic, Date & Time Context Awareness, Email Confirmation Process, Numeric & Email Handling, and Personality & Communication Style.
Related Articles
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