Stay confident when visitors start a voice call. The Voice AI widget error handling and concurrent-call limits make sure callers always see a helpful message if the service is unavailable and prevent overload by capping simultaneous calls at 20 per location.
TABLE OF CONTENTS
Overview of Voice AI Chat Widget Error Handling & Call Limits
Clear status messaging and a built-in call cap safeguard the Voice AI widget. If the underlying voice service goes down or if a 21st call is attempted, the widget immediately shows a red “We’re unable to take voice calls right now. Please try again later.” banner. This stops silent failures and gives users a consistent, friendly experience. This feature is automatically available anywhere the Voice AI widget is embedded.
Key Benefits of Voice AI Widget Error Handling & Call Limits
- No more silent failures, users are always informed if a call cannot connect.
- Reduced overload issues by enforcing a clear per-location call limit of 20 concurrent calls.
- Preserves widget performance during traffic spikes.
- Consistent, user-friendly experience aligned with existing widget design.
Error Banner for Service Failures
This banner appears Whenever the widget fails to reach the Voice AI service (due to maintenance, network issues, or call-limit hits), the error banner appears with the following message:
"We’re unable to take voice calls right now. Please try again later.”
Check Service Status: Visit status.gohighlevel.com to confirm any ongoing outages. |  |
Concurrent Call Limit
The number of concurrent calls is capped at 20. Call #21 will trigger the red banner. Calls in other locations are unaffected as they each have their own 20 call limit.
This safeguard prevents quality degradation when multiple website visitors call at once.
Frequently Asked Questions
Q: Can I raise the 20-call limit for peak events?
Not. The limit is fixed to protect service stability
Q: Does each website domain share the same call pool?
The cap is enforced per location (sub-account), not per domain, so embedded widgets on multiple sites still share the same 20 lines.
Q: Do I need to change any code or settings to enable this?
No. The update is applied automatically to the Voice AI widget.
Q: Does this behavior affect all locations in my account?
No. The cap is enforced per HighLevel location. Other locations have their own 20-call capacity.
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