Introduction

The ShipStation Integration allows HighLevel Ecommerce users to automate shipping operations by syncing orders, displaying live carrier rates at checkout, and generating shipping labels directly from their store. This integration streamlines fulfillment, reduces errors, and ensures customers receive real-time shipping options during checkout.

TABLE OF CONTENTS

• What is the ShipStation Integration?
• Key Benefits of ShipStation Integration
• Step 1: Install ShipStation Integration
• Step 2: Connect Your ShipStation Account
• Step 3: Complete the Setup Checklist
• Step 4: Add Shipping Options
• Step 5: Test the Checkout Flow
• Step 6: Fulfillment & Tracking
• Tips & Best Practices
• Frequently Asked Questions

What is the ShipStation Integration?

ShipStation Integration connects your HighLevel Ecommerce Store with ShipStation, enabling automated order management and shipping label generation. By linking both platforms, you can manage all shipments in one centralized dashboard while ensuring customers see accurate shipping rates.

Educational Description: The integration works as a bridge between your Ecommerce store and ShipStation. Once connected, orders placed in your store automatically sync to ShipStation, where you can generate shipping labels, manage carriers, and send tracking updates back to customers.

Key Benefits of ShipStation Integration

Educational Description: Leveraging ShipStation inside HighLevel provides businesses with automation and convenience, reducing manual effort while improving customer satisfaction.

• Automated Syncing: Orders placed in your store are automatically synced to ShipStation.

• Live Carrier Rates: Customers see real-time shipping options from configured carriers at checkout.

• Discounted Shipping: Access reduced rates from carriers available in ShipStation.

• Centralized Fulfillment: Manage shipments, generate labels, and track orders from one dashboard.

• Branded Notifications: Tracking details are automatically shared with customers via branded store communications.

Step 1: Install ShipStation Integration

Educational Description: Before connecting your ShipStation account, you must install the integration in your sub-account’s marketplace to make it available for configuration.

1. Navigate to the App Marketplace (or Integrations Page) inside your sub-account.

2. Search for ShipStation Integration by LeadConnector.

3. Click View App → Install.

Step 2: Connect Your ShipStation Account

Educational Description: Connecting your ShipStation account ensures both platforms can communicate securely using your API key and secret.

1. Open the ShipStation app inside the Platform.

2. Go to the Settings tab.

3. Enter your ShipStation Live API Key and API Secret.

   • Generate these from ShipStation → Settings → Account → API Settings.

4. Click Connect.

⚠️ Important: Use the Live Token only. Test tokens are not supported.

Step 3: Complete the Setup Checklist

Educational Description: Before finalizing the integration, certain prerequisites in ShipStation must be configured to ensure rates and fulfillment function correctly.

1. Ensure at least one Ship From location is created.

   • ShipStation → Settings → Shipping → Ship From Locations

2. Enable the Package option for all active carriers.

   • ShipStation → Settings → Shipping → Packages

3. Confirm that your ShipStation account currency matches your Platform store currency.

Once complete, check the boxes in the integration settings and click Connect.

Step 4: Add Shipping Options

Educational Description: Adding shipping options defines what customers see at checkout. You can configure live carrier services and fallback rates to ensure shipping prices always display.

1. Click + Add Shipping Option.

2. Enter a Shipping Option Name (displayed at checkout).

3. Select one or more carrier services (e.g., USPS Priority Mail, UPS Ground, FedEx 2Day).

4. Set a Fallback Value (flat rate if live rates are unavailable).

5. Click Create.

Your configured shipping methods will now appear during checkout.

Step 5: Test the Checkout Flow

Educational Description: Testing ensures customers see the correct shipping options and fallback rates before going live.

1. Add a product to your cart in your Ecommerce store.

2. Proceed to the Checkout Page.

3. Review the Shipping step.

   • ShipStation-powered live rates will display.

   • If unavailable, the fallback rate will apply.

Step 6: Fulfillment & Tracking

Educational Description: Once integrated, ShipStation becomes the central hub for managing order fulfillment, labels, and tracking.

• Orders automatically sync to your ShipStation Dashboard.

• Generate and print labels, mark orders as shipped, and manage fulfillment inside ShipStation.

• Tracking numbers sync back to the Platform and are automatically shared with customers.

Tips & Best Practices

Educational Description: Following best practices ensures smoother order handling and prevents common setup mistakes.

• Customer shipping address at checkout is required for live rates to display.

• Ensure ShipStation has active carriers configured for accurate rates.

• Create multiple shipping options to represent Standard, Express, or Custom tiers.

Frequently Asked Questions

Q: Why are live rates not showing at checkout?

A: Ensure that the customer has entered a valid shipping address and that carriers are active in your ShipStation account.

Q: Can I use test API tokens for setup?

A: No. Only live tokens are supported. Using test tokens will prevent the connection from working.

Q: What happens if live rates fail to load?

A: The fallback flat rate you configured will automatically be applied at checkout.

Q: How do tracking numbers get shared with customers?

A: When you mark an order as shipped in ShipStation, tracking details sync back to HighLevel and are sent to customers via branded notifications.

Q: Can I create multiple shipping tiers?

A: Yes. You can configure multiple shipping options (e.g., Standard, Express, Priority) by selecting different carrier services.

Q: Why is currency mismatched between my store and ShipStation?

A: Rates will only calculate correctly if your store’s currency matches the ShipStation account currency. Update settings in both platforms if needed.