How to Cancel Location Subscriptions from the Agency Billing Page

Modified on: Tue, 18 Aug, 2026 at 8:26 AM

Agency users can cancel eligible location-level reselling subscriptions directly from the Agency Billing page using a guided cancellation flow. You can choose to cancel a subscription immediately or at the end of the current billing cycle. This article walks you through each step and explains when billing and access to the canceled subscription end.

Steps to Cancel Location Subscriptions

Step 1: Navigate to Billing

Click on Settings from your Agency account.
Click on the Billing tab.
Locate Reselling under Subscriptions.
For the particular reselling product, Click on the Show sub-accounts button.

Step 2: Choose the Location

Click on the Three Dots under Actions column for the location you want to cancel the subscription for.
Click on the x Cancel Subscription button.

Step 3: Choose When to Cancel

You’ll be prompted to select when you want the subscription to end. Review the options carefully before continuing:

Cancellation option	When billing ends	When access ends
Cancel at End of Billing Cycle	The subscription will not renew after the current billing cycle. Billing ends on the effective cancellation date.	Access to the canceled product remains available until the end of the current billing cycle and ends on the effective cancellation date.
Cancel Immediately	The subscription ends immediately. There is no refund or proration for unused time.	Access to the canceled product ends immediately.

Select your preferred option, then click Proceed to cancellation.

Important: Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.

Step 4: Review Location and Important Disclaimer

Review the Location Name and ID.
Review the Important Disclaimer.
Click on the Next button.

Step 5: Share a Reason & Cancel

Select a reason for cancellation.
Confirm cancellation by typing DELETE in the box.
Click on the Cancel Subscription button.