Canceling your HighLevel subscription will impact all your sub-accounts, including a loss of access to critical data and features. Here's what happens post-cancellation:

Loss of Access

After cancellation, all your sub-accounts will lose access to the following:

1. Contacts: All saved contact data will no longer be accessible.
   
   
2. Conversations: Ongoing and past conversations will no longer be accessible.
   
   
3. Calendars: Any Scheduled Events and Appointments will no longer be accessible.
   
   
4. Automations: Any workflows and automations will stop functioning.
   
   
5. Funnels: All funnels and related data will no longer be accesible.
   
   
6. Phone Numbers and A2P: Your Phone numbers and A2P will be deleted 14 days after cancellation. During this time, you will still be charged for the same. After 14 days , these numbers will be permanently deleted.
   
   
7. Add Ons/Reselling subscriptions : Please note that company's HighLevel (GHL) subscription is canceled, any associated add-on subscriptions will also be automatically canceled. Access to these add-ons and related features may no longer be available once the subscription ends

Data Retention and Account Deletion

HighLevel keeps canceled account data for 90 days after cancellation.

During this 90-day period, you can reactivate your account to regain access and retain your data. HighLevel also sends automated reminder emails before permanent deletion.

These emails are sent from:

customercare+gohighlevel.com@mailbox.gohighlevel.com

You may receive the following notifications:

• “Your HighLevel account will be deleted in 60 days”
• “Your HighLevel account will be deleted in 30 days”
• “Final Notice: Your HighLevel account will be deleted in 5 days”

If your account is not reactivated within 90 days, your Agency account, sub-accounts, and associated data will be permanently deleted.

Permanent Deletion Is Irreversible

Once an account is permanently deleted, the process is final and cannot be reversed.

HighLevel cannot restore deleted Agency accounts, sub-accounts, or account data after the 90-day retention period. HighLevel does not maintain backups of purged account data, and our teams cannot override or reverse the deletion process.

If you prefer to have your data deleted sooner, you can submit a request using the Data Deletion Request Form

Before You Cancel

Before canceling, export or download any important data you want to keep. This may include:

• Contacts
• Conversations
• Calendars and appointments
• Funnels and websites
• Automations
• Invoices, payments, orders, and transactions
• Products
• Memberships and courses
• Reports, audit logs, and other account assets

Options Before or After Cancellation

You may have the following options:

• Reactivate your account: You can reactivate within the 90-day retention period to regain access and keep your data.
  
  
• Request earlier data deletion: If you want your data deleted before the 90-day period ends, submit the Data Deletion Request Form.
  
  
• Pause your account: If you plan to cancel temporarily, consider using the Pause Account Feature for $27/month to keep your data active.

Before canceling your subscription, make sure to export or download any important data you want to keep. This may include contacts, conversations, calendars, appointments, funnels, websites, automations, invoices, payments, products, memberships/courses, and other account assets. Once the account is permanently deleted/purged after 90 days, this data cannot be recovered.

For more information, please contact our support team 24/7 via the blue question mark icon on the top right corner of the screen when logged in.