Integrating Outlook with HighLevel Calendars

Modified on: Tue, 22 Apr, 2025 at 11:20 PM

This article guides you through connecting your Outlook Account to HighLevel Calendars for seamless event syncing and efficient calendar management.

TABLE OF CONTENTS

What is Outlook Calendar Integration?
Key Benefits of Integrating Outlook Calendar
Prerequisites for Outlook Calendar Integration
Steps to Connect Outlook Calendar
Frequently Asked Questions
Related Articles

What is Outlook Calendar Integration?

Integrating your Outlook calendar with HighLevel helps you sync your bookings from Outlook Calendar to the system and vice versa. This ensures correct availability, prevents double bookings, and facilitates seamless scheduling and booking management.

Key Benefits of Integrating Outlook Calendar

Seamless Integration: Connect your existing Outlook (Microsoft) account in just a few clicks.
Smart Availability: Automatically reflect your Outlook calendar availability in HighLevel scheduling.
Avoid Double-Booking: Events from Outlook can be displayed as busy slots inside HighLevel.
Streamlined Management: Centralize appointment handling while staying synced with external tools.

Prerequisites for Outlook Calendar Integration

You must have an active Outlook (Microsoft) account.
You need to be logged into your HighLevel user profile.
Writer access is required to send events to Outlook.

Steps to Connect Outlook Calendar

Step 1: Navigate to Calendar Connections

Go to your sub-account Settings and select Calendars under Business Services.
Click on the Connections tab and then + Add New button to add a new calendar.

Step 2: Authenticate with Outlook

From the Connections page, click on the Connect button beside OutlookCalendar.
Sign in to your Outlook Account.
Accept the necessary permissions to complete the authentication process.

Frequently Asked Questions

Q: Does Outlook integration work with event calendars?

No, Outlook integration does not work with event calendars. Event calendars support only Google Integration.

Q: Can I integrate multiple Outlook accounts?
Yes, with the latest enhancements you can integrate more than one outlook account.

Q: What happens if I disconnect Outlook?
HighLevel will no longer receive availability or event data from Outlook, and calendar-based scheduling may be impacted.

Q: Are there any limitations to Outlook integration across accounts?
No. With the latest enhancement, the same Outlook account can be connected across multiple sub-accounts.

Q: What types of Outlook accounts are supported?
HighLevel supports Office 365, Outlook.com, live.com, and hotmail calendar.

Q: What scenarios are not supported by this integration?
If you use Outlook Desktop and your events are not synced to the cloud, those events will not be visible to HighLevel. We also do not support Outlook accounts hosted on on-premise Exchange servers.

Was this article helpful?