How to Deliver Digital Products for E-commerce Stores?

1. Store owners while creating product variant can add the type of product as either Physical or Digital at: 
   Payments > Products > Select a Product > Variant Page > Shipping and Delivery
   
   
2. For digital products, store owners can upload up to 10 files, each with a maximum size of 100 MB. If additional files are needed, they can create a ZIP file under 100 MB for upload. Supported file types include images, audio, video, documents, and ZIP files. Store owner needs to save after uploading the files.
   
   
3. Store owners can also create different variants of Physical or Digital product type. For eg - If a store owner is selling books, they can create variants like Ebook, Audio Book or Physical books.
   
   
4. Store owners need to make sure that "Enable Order Confirmation Email" Toggle is turned on to allow delivery of digital products via Email in 
   Payments > Settings > Notifications.

Tip: On the Prices/Variants list, tiles now highlight on hover to make it easier to open the variant details page, and each tile includes quick Edit/Delete actions for faster variant management.

1. After completing checkout, customers will receive an Order Confirmation Email. The “Access Downloads” button will appear only if the purchased digital product has at least one uploaded file. If no digital files exist, the button will not be displayed.
   
   
2. Clicking this button will direct customers to the Customer Access Center, where they must log in using an OTP sent to the email used during checkout.
   
   
3. Customers can also access their digital downloads directly via the following unique
   
   URL: 
   <storeurl>/store/account/orders
    . Eg. myawesomestore.com/products/store/account/orders

• Digital product delivery is available only for orders placed through ECommerce stores.
  
  
• Cash on Delivery (COD) will not be applicable if any product in the order is digital.
  
  
• No shipping fees apply to digital products. If a physical product is in the cart, standard shipping charges will be calculated.
  
  
• If a physical product is purchased using COD, digital upsell products must be paid for with alternative online payment methods.
  
  
• Users can download a maximum of 10 files, with each file limited to 100 MB.
  
  
• Store owners need to make sure that "Enable Order Confirmation Email" Toggle is turned on to allow delivery of digital products via Email in Payments > Settings > Notifications
  
  
• Customers must be logged in to download their files.
  
  
• All the files will get downloaded at once as separate files and not as a zipped file
  
  
• All digital products in an order will be automatically fulfilled with fulfilment details as empty fields.
  
  
• Download buttons are conditionally displayed. If a digital product or variant has no uploaded files, the DownloadCTA will remain hidden on the Thank You page and inside the Customer Access Center.
  
  
• In mixed orders (digital + physical), only digital products with uploaded files will show a Download option.
  
  
• Physical products will never display a Download CTA.
  
  
• Click on a product variant to upload digital files:
  
  

• Click on Upload to add digital files:
  
  

• Manage Uploaded digital files:
  
  

• Purchasing digital product in Online store:
  
  

• Automatic fulfilment of digital products:
  
  

• Enable Order confirmation email for delivery of digital products:

• Access digital files through the email:
  
  

• Order details page asking user to login to download digital files:
  
  

• Login via OTP:
  
  

• Download digital files after login in customer access center:
  
  

Frequently Asked Questions

Q: Why is the Download button not showing after purchase?

The Download button appears only if at least one valid digital file has been uploaded to the product or variant. If no files exist, the button will remain hidden.

Q: What happens if I upload digital files after a customer has already purchased?

The Customer Access Center updates automatically. Once files are uploaded, the download links become available to eligible customers.

Q: What happens if I delete uploaded files?

If all digital assets are removed from a product, the Download button will disappear immediately from the Thank You page and the Customer Access Center.

Q: How are mixed orders handled (digital + physical)?

Only digital products with uploaded files will display a Download option. Physical products will never show a Download CTA.

Q: Why does the Customer Access Center say “No downloads available yet”?

This message appears when the purchased digital product does not have any uploaded files assigned to it.

Related Articles

• Getting Started – Create & Sell Products 
  
  

• Workflow Trigger – Product Access Granted