When running Facebook Ads the system try its best to attribute the ad and ad-sets where the lead was driven from. For better reporting and help identifying your winning campaigns we recommend using Facebook UTM parameters, Facebooks pixel and Conversion API in Workflows.



TABLE OF CONTENTS

Before we get started, please review the notes below:

How to label your campaigns within Facebook to ensure accurate reporting

How to add UTM Parameters in Facebook Ads Manager

Attribution Reporting

Troubleshooting

Q1: When previewing my Ad in FB I do not see the UTM parameters?

Q2: I'm not seeing first attribution data from contacts?

Q3: I changed something in my Ad, Ad-set, or campaign and now my reporting is off?

Q4: I do not have a Facebook Business Account or Ads manager?

Q5: I'm using Facebook Lead-gen Ads do I still need to use UTM parameters

Q6: Where should we add UTM parameters in tracking or destination url?





Before we get started, please review the notes below:

  • If you are running traffic to a landing page make sure you setup your Facebook pixel and Facebook Conversion API in Workflows

  • Don't use any special characters or emojis in the UTM parameters or any parameter that needs to be tracked

  • First ad attribution data will be recorded for contacts coming from the following "entry points" listed below, in other cases, the first attribution data will be empty.


Entry Points: 

  • Form submissions

  • Survey submissions

  • Calendar

  • Directly coming from Facebook Lead From

  • Two step order form

  • Chat widget

  • Inbounding Calls (won't work if leads call the number pool directly, but only for the click-to-call scenarios)



The following UTM tracking parameters are available on the contact level within the system:






How to label your campaigns within Facebook to ensure accurate reporting


Please Note:

Campaign name, Ads and Ad-set's need to be unique.(see "CORRECT SETUP Example" below)

The name parameters can’t be changed during the lifetime of the campaign / Ad-set / Ad. If the name has to be changed, then create a different campaign / Ad-set / Ad.

If you decided to change the campaign / Ad-set / Ad and do NOT create a new campaign, then data in the CRM system will keep referring to the original/ first campaign.




CORRECT SETUP Example:

Campaign Name: 

Campaign - Happy Teeth


Ad-set: 

Campaign#1 - Happy Teeth - Audience #1 (San Rafael, Ca 20 mile radius - M&F)


Ads: (Unique)

  • Ad#1: Happy teeth - Carousel Ad - Audience #1  
  • Ad#2: Happy teeth - Video Ad - Audience #1 
  • Ad#3: Happy teeth Image Ad - Audience #1


 







How to add UTM Parameters in Facebook Ads Manager

1. Click here to be taken to your Ads Manager 

Once you are in your ads manager select the campaign you wish to add UTM parameters to then head over -> Manage ads -> Ads -> Edit.




2. Scroll down to the section that says "Tracking"





2. Click on "Build a URL parameter"





3. Complete the 7 steps below URL parameters 

  1. Click on "Campaign Source" and type "fb_ad" into the field

  2. Click on "Campaign Medium" and select {{adset.name}} from the dropdown

  3. Click on "Campaign Name" and select {{campaign.name}} from the dropdown

  4. Click on "Campaign Content" and select {{ad.name}} from the dropdown

  5. Click on "Add Parameter" button

  6. Enter "Campaign_id" as the "Parameter name" and for the "Value" please select "{{campaign.id}}" from the dropdown menu

  7. Hit "Apply" to save changes




Please Note:

Facebook will take sometime to verify and approve your ads. Once approved your Ads will start running and tracking via UTM Parameters within the system.

Don't use any special characters or emojis in the UTM parameters or any parameter that needs to be tracked

When testing Facebook will not add the UTM parameters to your links when you are viewing your ad as a preview.







Attribution Reporting

For more info regarding campaign and source/ attribution reporting please click here: Attribution






Troubleshooting

Q1: When previewing my Ad in FB I do not see the UTM parameters?

Facebook will not add the UTM parameters to your links when you are viewing your ad as a preview


Q2: I'm not seeing first attribution data from contacts?

First ad attribution data will be recorded for contacts coming from following entry points listed below, in other cases, the first attribution data will be empty.


Entry Points:

  • Form submissions
  • Survey submissions
  • Calendar
  • Directly coming from Facebook Lead From
  • Two step order form
  • Chat widget
  • Inbounding Calls (won't work if leads call the number pool directly, but only for the click-to-call scenarios)


Q3: I changed something in my Ad, Ad-set, or campaign and now my reporting is off?

  • Campaign name, Ads and Ad-set's need to be unique (see "CORRECT SETUP Example" above)
  • The name parameters can’t be changed during the lifetime of the campaign / Ad-set / Ad. If the name has to be changed, then create a different campaign / Ad-set / Ad.
  • If you decided to change the campaign / Ad-set / Ad and do NOT create a new campaign, then data in the CRM system will keep referring to the original/ first campaign.


Q4: I do not have a Facebook Business Account or Ads manager?

Facebook's Ad Manager is a sophisticated dashboard that provides users with an overview of all their paid campaigns. If you have NOT created a Business and Ad account please check out the resources below:


Q5: I'm using Facebook Lead-gen Ads do I still need to use UTM parameters

Yes, when running FB lead-gen ads we do recommend using UTM parameters for improved reporting. You can achieve this by adding UTM parameters as mentioned in this article.


Q6: Where should we add UTM parameters in tracking or destination url?

UTM Parameter needs to be added in tracking to track each link clicks or page visits consisting of unique fbclicks.