Connect your Shopify store to HighLevel to bring ecommerce activity into your CRM and automation workflows. This integration helps you use Shopify data for follow-ups, abandoned checkout recovery, customer communication, and store-related automation. Proper setup ensures HighLevel can securely access the Shopify data needed for supported e-commerce features.
TABLE OF CONTENTS
- What is the Shopify Integration?
- Key Benefits of the Shopify Integration
- Integrating Shopify with a HighLevel sub-account is a two-step process:
- Frequently Asked Questions
- Related Articles
What is the Shopify Integration?
The Shopify integration connects an existing Shopify store to a HighLevel sub-account using a Shopify custom app and Admin API access token. This connection allows HighLevel to access supported Shopify data and events so users can build ecommerce-related workflows, use Shopify variables, and manage follow-up actions more effectively.
Integrating Shopify with HighLevel lets you automate marketing, sync customer data, and drive more sales. This guide shows you the integration process step by step.
Key Benefits of the Shopify Integration
Connecting Shopify with HighLevel gives your team a stronger way to manage ecommerce follow-up and customer engagement from one place. Once connected, Shopify activity can support automation, communication, and ecommerce data workflows inside HighLevel.
- Centralized ecommerce data: Bring supported Shopify store activity into HighLevel so customer and order-related information can be used more effectively.
- Workflow automation: Use Shopify-related events to trigger follow-up workflows, reminders, and customer communication.
- Abandoned checkout recovery: Create abandoned checkout workflows to help recover missed sales opportunities.
- Personalized communication: Use Shopify variables in supported emails, SMS messages, and workflow actions after Shopify triggers run.
- Improved customer follow-up: Help teams respond faster to ecommerce activity without manually checking Shopify for every update.
Integrating Shopify with a HighLevel sub-account is a two-step process:
- Create a custom app in your Shopify store to generate the Admin API access token.
- Connect Shopify to your HighLevel sub-account using the token and store details.
Step-1: Create a Custom App in your Shopify Store
Before we setup integration we need to create a custom app in your Shopify store.
1. Log in to your Shopify store and click Apps from your Shopify dashboard.
2. Click Develop apps at the top of the screen.
3. Click Allow custom app development.
Note: If custom app development is already enabled, Shopify will take you directly to the app creation screen.
4. On the next screen, click Allow custom app development again to confirm.
5. Click on Create an app
6. Enter a name for the App (for example "Marvel's App"), select your email under App developer
and click on Create App
7. Click Configure Admin API scopes to set up the required Admin API permissions.
8. Search or scroll to Orders, then enable at least the read_orders permission.
9. Add the read_customers scope. In configuration edit the Admin API Integrations. In this section under
customers, select the read_customers tick box.
10. Search or scroll to Products, then enable at least the read_products permission.
11. After enabling read access for Orders, Customers, and Products, click Save in the top-right corner.
12. After saving the app, click Install app.
13. In the confirmation pop-up, click Install.
14. After the app is installed, go to the API credentials section and click Reveal token once to view the Admin API access token required for the Shopify integration.
Important: Shopify may only show this token once. Copy and store it securely before leaving the page.
15. Copy the Admin API access token by clicking the clipboard icon.
Step-2: Connect Shopify to your Account
1. In your Sub-Account go to Settings > Integrations and click Connect under Shopify
2. Paste the Admin API access token you copied and enter "Name of your Shopify store" and click Connect
3. Shopify is now connected to your HighLevel sub-account. You can begin using Shopify data in supported workflows, automations, and ecommerce follow-up processes.
Frequently Asked Questions
Q: Does Shopify need to be connected before I can use Shopify data in automations?
Yes. Shopify must be connected to HighLevel before Shopify-related data can be used in supported workflows and automations. After the integration is connected, you can set up abandoned checkout workflows, follow-up messages, and other ecommerce automations separately in HighLevel.
Q: What should I do if I lose the Shopify Admin API access token?
Shopify shows the token through the Reveal token once option. If the token is no longer available, return to Shopify and generate a new usable token or create a new custom app, then reconnect Shopify in HighLevel.
Q: Can I use Shopify data in workflow messages?
Yes. Shopify variables can be used in supported workflow email, SMS, and internal notification fields when the data is available from the Shopify trigger payload.
Q: Why is my Shopify connection not working?
Check that the Admin API access token was copied correctly, the Shopify store name is entered correctly, and the required Shopify Admin API scopes, including read access for orders, customers, and products, are enabled.
Q: What Shopify permissions are needed to complete the setup?
Shopify custom app is required to generate the Admin API access token used to connect your Shopify store with HighLevel. After the token is generated, you can enter it in Settings > Integrations > Shopify to complete the connection.
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