If you are not the agency owner, please reach out to the agency admin so they can add you back to the location you should have access to.


If you are an agency admin, make sure the user is added to at least one location:

1. Go to the agency team management page in agency view

2. Search by name, email or phone on the top right for the user

3. Click on Edit




4. Click on  User Roles


Click on  User Roles


5. Make sure the user is added to at least one of the location from the dropdown.







If you're having trouble loading a screen, execute the following steps in a Google Chrome browser to resolve:


1) Right-click the screen and select "Inspect", select "Application" (you may have to click the >>> icon to find Application) then select "Storage" then click the "Clear Site Data" button



2) Click the lock icon next to the url of the page, select "Cookies", then click the "Remove" button



3) Do a hard refresh of your browser (right-click the reload button and select "Hard Reload" or Command + R on a Mac or Control + F5 on a PC)