User Lifecycle Events via Webhooks

HighLevel now supports webhook events for user lifecycle activity, allowing developers to receive real-time notifications whenever users are created, updated, or deleted.

These webhook events help external systems stay synchronized without relying on polling or manual checks.

TABLE OF CONTENTS

• User Lifecycle Events via Webhooks
• Frequently Asked Questions
• Related Articles

Supported User Lifecycle Events

The following webhook events are now available:

• user.created
  
  
• user.updated
  
  
• user.deleted
  
  

These events are triggered whenever a user is created, updated, or removed inside HighLevel.

Available Webhook Events

user.created

Triggered when a new user is created.

Common use cases:

• Provisioning external accounts
  
  
• Syncing users to third-party systems
  
  
• Triggering onboarding workflows

user.updated

Triggered when user information changes.

Common use cases:

• Syncing profile updates
  
  
• Updating permissions or roles
  
  
• Keeping external CRMs synchronized

user.deleted

Triggered when a user is deleted.

Common use cases:

• Removing external access
  
  
• Revoking permissions
  
  
• Cleaning up downstream systems

Event Delivery Behavior

Webhook events are delivered in real time whenever supported user lifecycle actions occur.

Additional delivery features include:

• Automatic retry attempts for failed deliveries
  
  
• Event IDs for idempotency handling
  
  
• Delivery logs for troubleshooting and diagnostics

This screenshot demonstrates:

• Inbound webhook flow
  
  
• Real-time event delivery
  
  
• Third-party integration flow
  
  
• Webhook-triggered automation behavior

Webhook Security

User lifecycle webhooks use signed requests to help verify event authenticity.

Security features include:

• HMAC request signing
  
  
• Event identifiers for duplicate prevention
  
  
• Retry handling for failed webhook deliveries
  
  

Always validate webhook signatures before processing incoming webhook events.

Common Use Cases

Developers commonly use these events to:

• Sync users across multiple platforms
  
  
• Automate onboarding and offboarding
  
  
• Maintain analytics and reporting pipelines
  
  
• Trigger provisioning workflows
  
  
• Keep external systems updated in real time

Frequently Asked Questions

Q: What user events are supported?
 A: HighLevel currently supports user.created, user.updated, and user.deleted.

Q: Are webhook deliveries retried if they fail?
A: Yes. Failed webhook deliveries are automatically retried automatically.

Q: Are webhook requests signed?
A: Yes. User lifecycle webhooks support HMAC request signing.

Q: Can webhook events be used for external user synchronization?
A: Yes. These events are designed to support real-time synchronization across external systems.

Q: Do webhook events include unique event IDs?
A: Yes. Event IDs are included to support idempotent processing and duplicate prevention.

Related Articles

• Webhook: New SaaS Plan Created