Forms, Surveys & Quizzes - On Submit Message Customisation

Modified on: Thu, 18 Dec, 2025 at 6:38 AM

The On Submit message lets you create branded, accessible confirmation screens for your Forms, Surveys, and Quizzes. This guide covers what it is, why it’s useful, and how to use the editor—so you can deliver polished, on-brand thank-you experiences in minutes.

TABLE OF CONTENTS

What is the On Submit Message Editor?
Key Benefits of the On Submit Message Editor
How To Customise On Submit Messages
Frequently Asked Questions
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What is the On Submit Message Editor?

The On Submit Message Editor controls what a contact sees immediately after submitting a Form, Survey, or Quiz. Instead of a plain confirmation, you can design a branded message with headings, images, and layout controls that adapt to desktop and mobile.

Key Benefits of the On Submit Message Editor

Richer formatting: Create headline + subtext with bold, italics, sizes, colors, emojis, links, and images directly inside the editor.
Brand consistency: Align fonts, weights, padding, margins, and corner radius with your visual identity.
Background Blur overlay: Softens busy backgrounds so text remains readable; optionally add a solid/transparent message box color.
Device-specific control: Independently style Desktop and Mobile for optimal readability.
Live visual preview: See changes against your actual background as you edit.
Fewer rebuilds: Design post-submit states without creating separate pages or redirects.

How To Customise On Submit Messages

These steps ensure your On Submit message is configured, styled for both devices, and previewed for clarity before you save and publish.

Login to your sub-account.
Go to Sites > Forms/Surveys/Quizzes > Builder.
Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
Customize your Form/Survey/Quiz and click Settings → On Submit.
From the dropdown, select Message.
Use the rich text editor to write your headline and subtext.
Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
In Message Styling: set background color, text weight, and corner radius.
Adjust Margin and Padding.
Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
Switch between Desktop and Mobile views.
Use the Preview panel to see how your customisations look like.
After completing customisations, click Save in the builder.