Phone Calls

Phone Calls

Inbound Call Routing - Explained
TABLE OF CONTENTS FAQs: 1. How would we know which Twilio number the contact call if we have more than one Twilio number? 2. How to check if the Twil...
Fri, 21 Oct, 2022 at 5:11 PM
Calls & Voicemail Drop Events
How to set up automated calls and voicemail drops within your campaigns and how they work Workflow setup Once you are in the subaccount, ...
Sat, 12 Feb, 2022 at 6:18 PM
How to Set Up Call Tracking (Number Pool)
Number pools are a great way to track the calls driven by paid campaigns. By using number pools you are able to attribute call-tracking conversations based ...
Wed, 16 Nov, 2022 at 11:48 AM
Voicemail Drop FAQ
A quick video on how they work and some gotchas to be aware of. TLDR; Voicemail drops rely on a carrier trick, this is how all voicemail drops wor...
Wed, 8 Jan, 2020 at 11:17 AM
Voicemail Drop File Conversion
Instructions on how to properly convert audio files to a low quality meant for phones. Be sure to try this website first: https://recordmp3online.com/ ...
Wed, 8 Jan, 2020 at 11:15 AM
Call Tracking and Missed Call Text Back Through Google My Business
Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from ...
Fri, 2 Apr, 2021 at 10:33 PM
Call Status Workflow Trigger Setup
Two ways to capture Call results: 1. Call Connect feature This feature requires that the receiver press a key in order to connect the call, this w...
Mon, 28 Mar, 2022 at 4:03 PM
Inbound Calling on Mobile APP
In order for outbound calling to work, you will need to assign a number to a user. For more information on how to do this, please check out: Phone numbers f...
Fri, 27 Jan, 2023 at 9:39 AM