Phone Calls

Phone Calls

Inbound Call Routing - Explained
TABLE OF CONTENTS FAQs: 1. How would we know which Twilio number the contact call if we have more than one Twilio number? 2. How to check if the Twil...
Tue, 29 Mar, 2022 at 4:30 PM
Calls & Voicemail Drop Events
How to set up automated calls and voicemail drops within your campaigns and how they work Workflow setup Once you are in the subaccount, ...
Sat, 12 Feb, 2022 at 7:18 PM
Call Tracking
Update: We can't enter gclid in URL to imitate google ads now. It should be from the actual google ads. Update (July 29, 2020) For US N...
Fri, 18 Feb, 2022 at 1:40 PM
Voicemail Drop FAQ
A quick video on how they work and some gotchas to be aware of. TLDR; Voicemail drops rely on a carrier trick, this is how all voicemail drops wor...
Wed, 8 Jan, 2020 at 12:17 PM
Voicemail Drop File Conversion
Instructions on how to properly convert audio files to a low quality meant for phones. Be sure to try this website first: https://recordmp3online.com/ ...
Wed, 8 Jan, 2020 at 12:15 PM
Call Tracking and Missed Call Text Back Through Google My Business
Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from ...
Fri, 2 Apr, 2021 at 11:33 PM
Call Connect & Missed Call Text-Back
For existing locations created prior to August 16th, 2021 these features won’t be enabled by default. For accounts created on/after August 16...
Thu, 9 Sep, 2021 at 1:56 PM
Call Status Workflow Trigger Setup
Two ways to capture Call results: 1. Call Connect feature This feature requires that the receiver press a key in order to connect the call, this w...
Mon, 28 Mar, 2022 at 5:03 PM