Phone Calls

Phone Calls

Outbound Calls / Softphone - How It Works
How to use the softphone to make outbound calls to contacts using the Twilio phone number from within the web app  
Wed, 8 Jan, 2020 at 12:12 PM
Inbound Call Routing - Explained
Where do calls go when a lead calls back?   Scenario: A lead receives a SMS or call from a HighLevel campaign. The lead calls back the number they se...
Tue, 21 Apr, 2020 at 10:09 AM
Calls & Voicemail Drop Events
How to set up automated calls and voicemail drops within your campaigns and how they work
Wed, 8 Jan, 2020 at 12:09 PM
Call Tracking
Update (July 29, 2020) For US Number (10 digit local numbers), you can now put the number in any one of these three formats 111-222-3333, 111.22...
Tue, 18 Aug, 2020 at 3:04 PM
Voicemail Drop FAQ
A quick video on how they work and some gotchas to be aware of. TLDR; Voicemail drops rely on a carrier trick, this is how all voicemail drops wor...
Wed, 8 Jan, 2020 at 12:17 PM
Voicemail Drop File Conversion
Instructions on how to properly convert audio files to a low quality meant for phones. Be sure to try this website first: https://recordmp3online.com/ ...
Wed, 8 Jan, 2020 at 12:15 PM