Calling

Calling

Call Events Not Working
Troubleshooting tips when call events don't seem to be working 1. Go to the Account dropdown on the top-right menu, click on Subaccount...
Wed, 22 Feb, 2023 at 11:16 AM
Geo Permissions Issues
TABLE OF CONTENTS How to enable/change Twilio Geo Permissions If you are using LC Phone, all locations will be enabled with geo permission for most count...
Tue, 14 Nov, 2023 at 2:25 PM
Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"
If you are buying a phone number for countries like Australia, you might encounter this error Please select 'address' to purchase...
Mon, 21 Mar, 2022 at 12:08 PM
Calls Not Recording
TABLE OF CONTENTS How to enable Call Recording Calls Not Recording Calls Not Loading How to enable Call Recording In the agency v...
Thu, 29 Sep, 2022 at 12:03 PM
Phone Call Redirect Loop
If you're hearing a loop on phone calls or you're seeing lots of calls stack up, one after the other, in Conversations, odds are one of your users h...
Fri, 7 Apr, 2023 at 2:35 PM
Call forwarding number not working
Checklist: 1. Is the call routing correctly to the right forwarding number you want the calls to forward to? https://gohighlevelassist.freshdesk.com/sup...
Wed, 22 Feb, 2023 at 3:55 PM
Call status marking calls as completed when the client didn't answer the call
Update: We can enable Call Connect feature to get more accurate results instead of relying on a shorter call timeout <= 20
Fri, 11 Feb, 2022 at 9:41 AM
Troubleshooting Outbound Calls using Dialer on Desktop Web App
TABLE OF CONTENTS 1. Make sure that the microphone is allowed in the browser you are calling from 2. Check if the microphone is allowed for the HighLevel...
Wed, 22 Feb, 2023 at 11:06 AM
How to check logs for a specific Call in Twilio
Twilio offers several tools for investigating the interaction between Twilio and your application. If a Call fails to go through, is delayed, or otherwise b...
Fri, 19 May, 2023 at 5:01 AM
How to Set Up Call Tracking (Number Pool)
Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute call-tracking conversations based on sp...
Mon, 22 Jan, 2024 at 5:44 PM