Want a Faster Resolution Time? (Why this Matters to You)
In short, when we have the correct part of the product and a detailed outline of the issue, you receive the fastest resolution time possible. With this information, we automatically route you to a specialized agent, a subject matter expert in that product area.
Covered in this Article:
- Choosing the Right Label for Your New Support Request
Choosing the Right Label for Your New Support Request
The flow of these questions mirrors what you see in your HighLevel App. So it's helpful to visualize how you arrive at this module or part of the HighLevel App so we can route you to the correct Support Agent. This will help us resolve your requests in the fastest way possible.
For example: If you are in a location looking at automation, you would then select "Sub-Account/Location View" when prompted in the chatbot. Then select "Automation" and then select "Workflows" on the final prompt.
Pretend you are navigating to the part of the app you need assistance with for the first time. This will allow us to place you with a specialized agent resulting in a faster resolution time for you!
Choosing Between Agency or Location View
See the section below to understand how to select between Agency and Location Level Views.
Agency View Explained
Sub-Account/ Location View Explained
Each option under the Location View has another sub-menu within it that you will need to select as well.
Another Perspective: Agency and Location View Options Explained via Spreadsheets
Agency Level View Options
Location Level View Options
See the example of how to navigate and see the options per Location Option.