• TOTAL BOT PROCESSING DURATION (HOURS) - This is the total duration for which the bot will try to converse with the user to book the appointment, after which the bot will be timed out.
  • For the next sequential if/else you will see some more options for the bot, which will allow you to select

                1. Bot was successfully able to book an appointment

                2. Bot failed to book an appointment for any reason

                3. If it timed out while trying to book an appointment